Cyber & Technology
Cyber Insurance for Technology Firms.
How software vendors, MSSPs, infrastructure providers, and security platforms structure cyber and Tech E&O programs.
Why generic SaaS coverage is not enough
Standard Tech E&O policies often exclude or sublimit liability arising from the failure of technology or security services. A SaaS platform, an infrastructure provider, an MDR provider, an MSSP, or a security tool vendor needs language that explicitly covers failure-of-service exposure, not just programming errors.
Customer contract and indemnity alignment
Technology contracts almost always carry asymmetric indemnity — your customer expects you to defend and pay for losses tied to your service. Coverage and contract language need to be reviewed together so your indemnification obligations are actually backed by insurance.
Sample coverage stack
- Tech E&O with failed-services language — Confirms coverage applies when your detection, prevention, or response service falls short.
- Cyber liability — first and third party — Covers your own breach, business interruption, and downstream customer claims.
- Network security & privacy liability — Specifically responds to allegations of unauthorized access or privacy violations.
- Media liability — Threat-intel, advisory, and content distribution exposure.
- Crime / funds-transfer fraud — Social engineering and wire-fraud loss tied to your operations or customer accounts.
- D&O — Investor, board, and regulatory exposure as the firm scales.
Frequently asked questions
Do I need separate Tech E&O and Cyber policies?
Often yes for technology firms with significant service or platform exposure. A combined form may sublimit exactly the exposure you most need covered. We compare combined and standalone structures against your contracts before recommending.
What about contractual liability for customer losses?
Carriers vary widely on whether contractual liability is covered. We push for explicit contractual liability language so your indemnification obligations are insurable.
How do underwriters evaluate technology firms differently?
They look at SOC 2 / ISO 27001 status, penetration test cadence, customer concentration, the specific services you sell, and how your contracts allocate liability.